Refund policy

We understand that sometimes things don’t feel quite right. If you’d like to return or exchange your order, we’re happy to assist you.

We offer a 2-day return window, which means you must raise a return request within 48 hours of receiving your order.

Eligibility for Return

To be eligible for a return:

  • The item must be unused, unworn, and unwashed

  • Both original tags must be intact

  • The product must be in its original packaging

  • Invoice / proof of purchase is required

To initiate a return, please email us at reshaacollections@gmail.com with your order details and images of the product with the tags intact.

Return Pickup Charges

There are two ways to return your order:

  • If your location is serviceable by our delivery partners, a return courier charge of INR 100–150 will be applied (depending on the location).

  • You may also self-ship the product to us at your convenience. The return address will be shared with you over email.

In case your location is not serviceable by our delivery partners, self-shipping will be mandatory.

Please note: Items sent without prior return approval will not be accepted.

Damaged, Defective or Incorrect Items

Please check your order immediately upon delivery.

  • If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at reshaacollections@gmail.com with clear images.

  • We will review the issue and resolve it at the earliest.

Please note: Minor colour variations may occur due to lighting, photography, and different screen resolutions. These are natural and not considered defects.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale / Discounted items

  • Gift cards

If you are unsure about an item, feel free to contact us before placing your order.

Exchange Policy

We do accept exchanges, subject to availability.

  • An exchange pickup charge of INR 100–150 will apply, or you may self-ship the product to us.

  • Once we receive and inspect the item, the exchanged product will be dispatched.

Quick tip: The fastest way to get a replacement is to return the original item and place a fresh order once your return is approved.

Refunds

  • Once we receive and inspect your return, we will inform you about the approval status.

  • If approved, the refund will be processed to your original payment method within 10 business days, after deducting return courier charges.

  • Please note that banks or payment providers may take additional time to reflect the amount.

If 15 business days have passed since refund approval and you have not received your refund, please contact us at reshaacollections@gmail.com.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be treated as a return, subject to our Return Policy.

To request a cancellation, please contact us at reshaacollections@gmail.com as soon as possible with your order details.

For any questions or clarifications, feel free to reach out to us. We believe in being transparent and ensuring a smooth shopping experience for you 🤍